FAQ
GooGooLime Customer Support
Thank you for choosing GooGooLime! All customer service inquiries are managed directly through our fulfillment partner, Printful. Below, we provide general guidance on common questions. For detailed assistance, please follow the links provided to Printful’s support resources.
Ordering and Payment
Q: How do I place an order?
A: Simply add items to your cart, choose the correct size, color, and proceed to checkout to complete your purchase. For order issues or status updates, please contact Printful Support directly.
Q: What payment methods are available?
A: We accept major credit cards and PayPal. For any payment issues, refer to Printful’s Payment Support.
Shipping
Q: What are your shipping options and timelines?
A: We offer standard shipping within the United States. Shipping costs and estimated delivery times will appear at checkout. For further shipping inquiries, please reach out to Printful Support.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking details. Track your order directly through the link or contact Printful if you encounter issues.
Q: Is international shipping available?
A: GooGooLime currently ships only within the United States. For more on shipping policies, please visit Printful’s FAQ.
Returns and Exchanges
Q: What is the return policy?
A: Returns are only accepted for defective or incorrect items. For return eligibility, please consult Printful’s Return Policy.
Q: Can I exchange an item for a different size or color?
A: Due to Printful’s custom fulfillment, exchanges are not available. Ensure correct sizing by reviewing product details before ordering.
Q: Where do I send a return?
A: If approved by Printful, returns will be directed to their designated facility. For instructions, visit Printful’s Return FAQ.
Product Information
Q: Are product colors accurate?
A: We strive for accuracy, but colors may vary slightly due to screen settings and printing processes. For concerns, reach out to Printful via their support page.
Q: How do I care for my items?
A: Please wash items inside out in cold water and air dry. For detailed care instructions, you can consult Printful’s FAQ.
Policies
Q: Where can I view the Privacy Policy?
A: GooGooLime’s Privacy Policy is available here. For Printful's data handling, please review their Privacy Policy.
Q: Do you use cookies?
A: Yes, our site uses cookies to improve your experience. Read our full Cookie Policy here.
Q: What are the Terms and Conditions?
A: You can find GooGooLime’s Terms and Conditions here.
Customer Support Contact
For any assistance with orders, returns, or shipping, please contact Printful Support directly. We provide general guidance through this FAQ but rely on Printful to handle all specific customer service needs.